jilia Privacy
Policy

01Introduction

jilia ("jilia," "we," "us," or "our") operates the online gaming platform accessible at jilia.org and any associated web or mobile applications (collectively, the "Platform"). As a data controller, jilia is responsible for the personal data of all registered players and visitors to the Platform.

This Privacy Policy describes how jilia collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform. It applies to all users of the Platform, including registered players, prospective players who browse the Platform without registering, and any other individuals whose personal data jilia processes in connection with its services.

jilia is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, jilia also observes internationally recognised data protection principles consistent with those of the NPC.

This Privacy Policy should be read alongside jilia's Terms & Conditions and Responsible Gaming Policy. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

02Personal Data We Collect

jilia collects the following categories of personal data, depending on how you interact with the Platform:

jilia does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, health information, or political affiliations.

03How We Collect Your Data

jilia collects personal data through the following means:

3.1 Direct Collection

You provide data directly to jilia when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or respond to surveys. This is the primary source of identity, contact, and financial data.

3.2 Automated Collection

When you access the Platform, jilia automatically collects technical and usage data through server logs, cookies, web beacons, and similar tracking technologies. This data is collected regardless of whether you are logged in to your account.

3.3 Third-Party Sources

jilia may receive data about you from third-party sources, including:

• Payment service providers (e.g., GCash, PayMaya/Maya, Philippine banks) who confirm transaction details;
• Identity verification and KYC service providers who assist in verifying government-issued identification;
• Fraud prevention and anti-money laundering (AML) screening services;
• PAGCOR and other regulatory bodies, where required by law.

04How We Use Your Personal Data

jilia uses your personal data for the following purposes:

• Account Management: Creating and maintaining your jilia account, verifying your identity and age (21+ requirement), and managing your account settings and preferences;
• Service Delivery: Processing deposits and withdrawals, enabling gameplay, delivering bonuses and promotions, and providing customer support;
• Regulatory Compliance: Meeting obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws — including reporting requirements and responding to lawful requests from authorities;
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other security threats;
• Responsible Gaming: Monitoring gameplay patterns for indicators of problem gambling, enforcing self-exclusion and limit settings, and fulfilling our duty of care to players;
• Platform Improvement: Analysing usage data to improve the Platform's features, performance, and user experience;
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time;
• Dispute Resolution: Maintaining records necessary to investigate and resolve disputes between players and jilia.

05Legal Basis for Processing

Under the Data Privacy Act of 2012, jilia processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and jilia (i.e., the Terms & Conditions), including account management, payment processing, and service delivery;
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06Sharing Your Personal Data

jilia does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

Trusted third-party service providers who assist jilia in operating the Platform, including payment processors (GCash, PayMaya/Maya, Philippine banks), KYC and identity verification providers, IT infrastructure and hosting providers, customer support platform providers, and analytics service providers. All service providers are bound by data processing agreements that restrict their use of your data.

6.2 Regulatory and Law Enforcement Authorities

PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities, where jilia is legally required to disclose your data or where disclosure is necessary to protect the rights, property, or safety of jilia, its players, or the public.

6.3 Fraud Prevention and AML Screening

Fraud prevention agencies and AML screening services that help jilia detect and prevent financial crime. These agencies may retain records of information shared with them and may use it to assist other regulated entities in conducting their own checks.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jilia's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

07Data Retention

jilia retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act;
• Communications and Support Data: Retained for three (3) years from the date of the communication, or longer if relevant to an ongoing dispute or investigation;
• Technical and Usage Data: Retained for up to twelve (12) months from collection, unless required for longer for security or fraud investigation purposes;
• Self-Exclusion Records: Retained indefinitely to prevent re-registration during an active exclusion period, and for a minimum of five (5) years after the exclusion period ends.

When personal data is no longer required, jilia will securely delete or anonymise it in accordance with NPC guidelines. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

08Cookies & Tracking Technologies

jilia uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. The following types of cookies are used:

8.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that remember your responsible gaming settings. No consent is required for these cookies.

8.2 Performance and Analytics Cookies

These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and whether error messages are received. This data helps jilia improve the Platform experience. These cookies are only set with your consent.

8.3 Functional Cookies

These cookies allow the Platform to remember your preferences, such as your preferred language, display settings, and recently played games. They enhance your experience but are not strictly necessary. These cookies are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Detailed cookie information is available in jilia's Cookie Notice, accessible from the Platform footer.

09Data Security

jilia implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the jilia Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest, including financial information and government ID details, is encrypted using industry-standard algorithms;
• Access Controls: Access to personal data is restricted to jilia staff and service providers who have a legitimate need to access it. All access is logged and subject to regular review;
• Two-Factor Authentication: jilia supports two-factor authentication (2FA) for player accounts to reduce the risk of unauthorised access;
• Regular Security Audits: The Platform undergoes regular penetration testing and security audits by independent third-party security specialists;
• Staff Training: All jilia staff who handle personal data receive regular data privacy and security training.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilia will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

10Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilia. To exercise any of these rights, contact jilia's Data Protection Officer using the details in Section 15.

11Children's Privacy

jilia uses KYC verification procedures to confirm the age of all registered players. If jilia becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all data will be deleted in accordance with NPC guidelines, and any funds deposited will be returned to the source payment method after verification.

If you are a parent or guardian and believe that your child has registered on jilia, please contact our Data Protection Officer immediately using the details in Section 15.

12International Data Transfers

jilia primarily stores and processes personal data within the Philippines. In some cases, personal data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where such transfers occur, jilia ensures that appropriate safeguards are in place to protect your personal data, consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include:

• Data processing agreements that impose data protection obligations equivalent to those under Philippine law;
• Transfers to countries or organisations that the NPC has recognised as providing an adequate level of data protection;
• Standard contractual clauses approved by the NPC or equivalent regulatory authority.

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting jilia's Data Protection Officer.

13Third-Party Links

The jilia Platform may contain links to third-party websites or services — for example, links to PAGCOR's official website or responsible gaming resources. This Privacy Policy applies only to the jilia Platform and does not cover the privacy practices of any third-party websites.

jilia is not responsible for the content, privacy policies, or data practices of any third-party websites. We encourage you to review the privacy policy of any third-party website you visit before providing any personal data to that site.

14Updates to This Privacy Policy

jilia may update this Privacy Policy from time to time to reflect changes in our data practices, the Platform's features, or applicable Philippine law. When material changes are made, jilia will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where reasonably practicable.

The "Last Updated" date at the top of this page will always reflect when the most recent changes were made. Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated policy, you must stop using the Platform and may request account closure by contacting customer support.

We encourage you to review this Privacy Policy periodically to stay informed about how jilia protects your personal data.

15Contact & Data Protection Officer

jilia has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012 and NPC Circular 17-01. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the jilia DPO:

If you are not satisfied with jilia's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC can be reached through their official government website and offices in Manila.